4.9 STARS.
212 COMPLAINTS.
BOTH TRUE.
We read every review. We respond to almost none of them. Below, a representative sample of both.
THE GOOD STUFF.
"I have no idea what I'm smelling and I have never felt more alive. The Duchess anchors my sitting room beautifully."
"My decorator begged me not to buy this. I bought two. She quit. Worth it."
"The Marketplace Special arrived with a stain shaped like a question mark. I have never asked what happened. I never will."
"Docked one star because it arrived clean-ish in one corner. Otherwise flawless. The provenance is palpable."
THE OTHER
STUFF.
Filed publicly, in the interest of transparency, and then promptly ignored, also publicly.
"I called customer service eleven times. On the twelfth call, someone picked up and asked if I wanted to buy a couch."
"The listing said 'lightly worn.' It was not lightly worn. I have engaged an attorney."
"I asked for a refund. I was sent a candle that smells like the couch instead. I did not ask for that."
"There was a couch cushion attached to my invoice email that I never ordered. I now own it. I don't know how."
"Customer service rep spent the entire chat asking if I'd seen a good loveseat on Marketplace lately."
"I have emailed nine times asking what 'Stain Pattern: Provenance Unknown' means. No response."